Frequently asked questions

Who can use this service?

Registered ULS students and verified ULS alumni. Student accounts are checked against the Registrar's active student registry.

Why is my account pending?

Student details must match the ULS registry. Alumni need to submit a JPEG, PNG, or PDF identity file up to 5 MB. The Registrar reviews it before activating the account.

What do the request statuses mean?

Pending: received. Processing: the Registrar is preparing your document. Approved: preparation is complete. Released: physical release has been recorded by the Registrar.

Can I change a submitted request?

Contact the Registrar if your details need correction. Submitted requests cannot be edited through this portal.

How long will my request take?

Timing depends on the document and Registrar review. Check your request timeline and any user-visible instructions. Contact the Registrar for current processing schedules.

Can I track without signing in?

Sign-in is required to protect academic information. Your account shows only your own requests.

Does this portal accept payment?

Online payment and billing are outside this portal's scope. Contact the Registrar for any applicable university procedures.

I need help signing in.

Contact the Registrar using the address in the footer. Password recovery is handled by the university; an online reset service is not part of this version.